Posts tagged calls

Do You Use “Corporatespeak” on Calls?

May 14th

Posted by cnailorAdmin in Telephone Sales Tips

No comments

Here’s a call I received at my office:
“Art, this is Joe Collins with Data International. We’re the most respected provider of data funneling (or something like that–I had never heard the term before). We work with the IBM’s, AT&T’s …,”
Huh?
The guy lost me already, but I let him go on for at least 90 seconds,  More >

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Telephone Sales Skills – Tips to Improve Your Success with Incoming Calls

May 11th

Posted by cnailorAdmin in Sales Management

No comments

As a trainer and consultant in the area of Telephone Sales, I am often asked – what are the secrets of success in the Telephone Sales? Of course, this is a very complex question! But here I give just a few common factors that I have found in the best Telephone Sales people. I have More >

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Beware of Words That Derail Sales Calls

May 8th

Posted by cnailorAdmin in Telephone Sales Tips

2 comments

Just as a carpenter needs the right tools to do his job effectively, a sales person also needs good tools, and your best tools are words.  A telesales person needs to be able to rely on words because the prospect can’t see you smile or shake your hand.
After writing a recent article about words, I More >

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A telephone sales representative makes successive calls to potential customers, and the result of each call is

May 6th

Posted by cnailorAdmin in Sales Management

1 comment

recorded as a sale (S) or a no sale (N). Calls are continued until either two sales are made (these calls need not be consecutive), two consecutive calls result in no sale , or a total of 4 calls is made. What is the sample space for this situation. (Remember to enclose your list of More >

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