Posts tagged centers

QA and Training in Call Centers?

I work in a call center in the QA and Training Department, and I would like to know where to download material that can be used for soft skills training (customer service and telemarketing/telesales).
Thanks,

How do I block Telesales/Call centers on my land line?

Is there a toll free # or website I can register in Canada? (the US websites dont work). My # is unlisted ( Ex-directory) but they still find me should I contact Phone Co? any/all suggestions greatly appreciated.