Posts tagged Coach
Office Depot Overcharging?
May 14th
Posted by in Telephone Sales Tips
In the midst of a recession that has hit business and consumer spending especially hard, it may not be so surprising that retailer Office Depot is having a rough go of things: The No. 2 office-supplies chain lost money in each of the past five quarters and is expected to lose $96 million this year. More >
Those Pesky Voicemail Messages
May 12th
Posted by in Telephone Sales Tips
Astonishing. The number of outbound calls that end up in voicemail. Last week, seven different telesales reps from seven different companies told me that more than 80 percent of their outgoing calls wind up in voicemail. 80 percent!
That means – with every call we make – we need to be prepared to leave a voice More >
Do You Know a Good Geek?
May 11th
Posted by in Telephone Sales Tips
Well, I feel very lucky because I do know a Good Geek.
Here is the story: Last year I bought the domain name AnnBarrBlog.com and wasn’t sure exactly what I was going to do with it. . . until I found someone who has literally built it from the ground up and turned it into precisely More >
How to Uncover the Hidden Hesitation
May 10th
Posted by in Telephone Sales Tips
Has this ever happened to you? The prospect needs or wants your product or service. You’ve made a good presentation and s/he seems interested, but for some reason, the prospect hasn’t placed the order.
You think s/he wants to place an order, but you sense a hesitation. To check and see if you’re on the right More >
Cheaper HP Ink On the Way?
May 7th
Posted by in Telephone Sales Tips
Have you seen the Lexmark “Ink Monster” ads? They are cute and funny. If you haven’t seen the TV commercial, check it out on YouTube.
Lexmark created at least two “Ink Monster” television ads and also developed a version of the campaign that runs on the firm’s Web site home page.
From http://www.observer.lyra.com:
Lexmark’s decision to join Kodak More >
What is the Real Objection?
May 6th
Posted by in Telephone Sales Tips
The late financier J.P. Morgan once said: “People have two reasons for everything they do: the reason they give you and the real reason.” When you hear an objection from a prospect – a reason why they won’t buy from you – it is often not the real reason.
What is it that stops some consumers More >
4 Tips When Notifying Customers of a Price Increase
May 4th
Posted by in Telephone Sales Tips
Last week I received this question from one of my e-class participants:
“I have a customer that I’m selling a specific product to with a very low price. How can I increase the price without an objection? Also, if I happen to increase the price on the invoice, should I tell him or stay silent until More >
The Power of You
May 3rd
Posted by in Telephone Sales Tips
Throughout history, international incidents have been created and resolved through the use of specific words. In sales, the right words can win over a new prospect, and the wrong words can alienate a good customer.
Recently, in a controlled experiment by a restaurant, servers were asked to use two specific words throughout customers’ meals. Cocktails, the More >