“Returns

If you bought your mobile online or via telesales:
If you’re a new customer who purchased your mobile via three.co.uk or from our own telesales team and for some reason you change your mind, provided you have not used your mobile, you can return it within 14 days of delivery. You’ll also have to return the original boxed accessories and documentation ‘as new’.

This policy doesn’t apply:

to new customers who did not purchase their mobile via 3’s telesales team or via three.co.uk
to new customers who purchased their mobile via 3’s telesales team who have used their mobile (this means that you may not personalise your mobile in any way, or use any of the 3 Services, or take photos or videos or load any data onto the mobile), or
to existing customers who choose (where allowed by 3) to upgrade their mobile.
In all circumstances you must return your mobile to the retailer from which you bought it, along with the original boxed accessories and documentation ‘as new’. If you are unsure what to do or who to contact. Call 0843 373 3333 and we will advise you if you are eligible under this Returns policy and how to return your mobile and original boxed accessories. Always retain copies of your receipt and proof of postage. ”

(I also received a letter at the same time I got the phone saying I can turn on phone, check menu’s and options & look at the phone + accessories without damaging in anything)

Long story short, I purchased my htc disire hd from 3 ONLINE on a 24 month plan (£40 per month) contract. The phone came today, i opened the box, opend the charger ( in order to charge the phone I am aloud to “turn on”) played around with the phone for a few minutes and immediately regretted the whole contract :l

Note: the phone, box and accessories is still in perfect condition!

TY for reading

John B.

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In my research, I thought it would be good to go back to the basics, and look at what has always worked, particularly some of the things I did years ago when I first started my business. So, I used some special technology (you might not yet have heard about the special iPhone app) to actually call myself back in 1983.

It is humorous at times explaining to someone in the past all of the things we are doing and using today. And it also points out some of the absurdity of what we do today. Enjoy.

(click on the graphic below to play)

View full post on Art Sobczak’s Telesales Blog

Business phone answering responsibility is your customer service and the importance of answering phone calls accurately and transferring delivering business messages to the right person at the right time hello -
Sales order phone call answering of any size is a significant undertaking when you must rely on an staff to handle the responsibilities that selling and customer retention require. Business office presentation timing makes a difference when setting early and late market appointments. Simplify your sales time appointments utilizing the expert services of a outsourced business call line.

Disaster planning – weather-related problems – hurricane loss time off site answering solution a good disaster plan does more than provide peace of mind. It can help you retain business in the face of a crisis – and even serve as a marketing advantage.

Incoming business office telephone call, we answer the line in your company name or your own personalized phone business call answering phrase. On-call thank you for calling, how may I help you.

Hosting a conference is especially difficult when the event involves multifaceted registration requirements, such as different pricing for various membership types, special activities, early and late registrations, online registrations, and 24-hour phone registrations. Conference and event registration service we have complete customized solutions for your registration needs. Event registration operators can take registrations, provide answers to frequently asked questions, and even give directions to the event location. Telephone registration enable them to provide more than just online registration. You will also benefit from a set of event planning and event management tools with functionality, email broadcasting, attendee management, flexible reporting, hotel reservations and room block management, on-site check in, post-event surveys.

Simplify your event planning and registration tasks by utilizing the expert services of a outsourced conference and special event registration services.

You have an idea how much business you may be loosing to your competition because you are not responsive enough to callers when you are unavailable? In today’s competitive market, it’s not enough to just have a large yellow page ad. And, since you’re paying for the ad anyway, don’t you want every opportunity to let the person that wants to do business with you to be able to reach you with a minimum of hassle.

Logistics telephone phone answering of any size is a significant undertaking when you must rely on an already busy staff to handle all the responsibilities that oil field operations require. Supply chain messaging parts products production timing makes a difference when working with a world market delivery quotas early and late petrochemical activity. Simplify your supply chain messaging operations time – utilizing the expert services of a outsourced answering service.

”When I call a business, I like to talk to a human”
- Gordon Matthews – patented voice mail.

With an outsourced phone answer you can give the callers a variety of options, even allowing them to be connected to your cell phone with the touch of a button. And we can screen the caller so you will know who is trying to reach you. Opportunity rings contractors phone calls must be handled efficiently, immediately and a property identification information to retain good customer relations. Timely and efficiently connecting contractor with customer clients or owners who truly need immediate assistance. Non-emergency calls must also be handled quickly, professionally and friendly way.

Disaster planning – weather-related problems – hurricane loss time off site answering solution a good disaster plan does more than provide peace of mind. It can help you retain business in the face of a crisis – and even serve as a marketing advantage.

http://www.answering-services-phone-messaging.com/while_you_were_out_answering_service.htm

http://www.answering-services-phone-messaging.com/ http://www.answering-services-phone-messaging.com/on_call.htm http://www.answering-services-phone-messaging.com/small_business.html

Here’s how the contest will work.

1. In the Post a Comment section below, describe your funniest or most embarrassing phone experience. (You’ll have plenty of space, but obviously people won’t want to read a novel.) Don’t be shy! We will accept submissions until Sunday, August 8. At that time our panel of judges will pick 5 finalists.

2. On August 9 we will announce the finalists and put up a Voting Page where you will have the opportunity to vote for your favorite. The top TWO vote-getters will win a headset. (Voters will be allowed to vote just once).

Example
Yes, I have had a lot of both embarrassing and hilarious phone moments over the years.  One that comes to mind was in my first year of business. It didn’t happen to me, but I witnessed it. I was in a client’s office and he was on a conference call with a prospect. He had the call on speaker phone. The client was a bit arrogant…OK, kind of a jerk. (In those days I would take on anyone that would pay me). He was mocking the prospect as the prospect spoke, making faces, nodding his head, basically acting like a juvenile. He then hit the "mute" button, and said to me, "These guys are real losers, aren’t they?" Well, he thought he hit the "mute" button. There was a moment of silence, and the prospect said, "Who are you referring to as losers?" My client tried to dance around the issue, to no avail. He didn’t get the business, and I didn’t work with him long either.

Let Others Know!
Pass this on to anyone who might want to share their story, or get a good laugh. The link directly to the contest page is http://bit.ly/dmIGm9

View full post on Art Sobczak’s Telesales Blog

But it doesn’t have to be so debilitating. You can compensate for this rather barren selling environment by adding colorful imagery to your words and thoughts at certain key times in your discussion.  In effect, you want to paint vivid pictures in the clients mind in order help them understand your product or service and make it easier to buy.  

One of the best ways to do that is to use a metaphor or an analogy. Metaphors and analogies are simply ways to conjure up images that makes your thoughts or suggestions easier to comprehend and understand.

The Test Drive Close

The trick to making them work for you is to have words and phrases prepared ahead of time for various parts of your selling conversation.  For instance, suppose your company provides a sample of a product.  It might be the use of a software package for a month or maybe short term subscription to a newsletter; anything that the client can try in order to get a feel for the value of the item.

Despite the fact that the item might be ‘free’ or of minimal charge, you will still find clients have to be enticed further because they may be uncertain, skeptical or even jaded. And since they can’t see you either, it is important to be as persuasive as possible. A way to position the offer is to call it a “test drive.”  For example,

“_____, to get you started I would like to recommend a “test drive.” In other words, I would like to recommend that you give the program a ’spin’ around the block with three or four patients so you can get a feel how we work, how your patients respond and how the program benefits your practice. You can assess our effectiveness, see how things operate, compile any questions and evaluate it from bumper to bumper. If you like the drive – and I am certain it will- we can expand it as necessary. If it does not work well for you, well, you’ve risked nothing and we can retrieve the units.”

At a conscious or subconscious level, the test drive generates a harmless, ‘no-big-deal’ image of test driving a car before buying it. It is something everyone can immediately relate to and understand. We all know that test drives does not mean you have to buy the vehicle. We all know that it is meant to give you a feel for car, how it drives, handles, accelerates, even how it smells.  If you like the drive, you can proceed further down the sales path. If not, you park it on the lot and move on. There are no strings attached.

The metaphor simplifies your offer by relating it to an every day event. Everyone understands the test drive implication. At some level, this reduces the sense of risk and makes the decision to try the offer easier and more palatable. That’s the power of metaphors, analogies and colorful words or phrases.

What to Do Next

Think about your products or services. Is there anything to which you can compare them? Test the imagery. See how your clients respond.  Try other comparisons and see how they do. Think of your product features and come up with images that make understanding them easier and more relevant ((“it’s no bigger than box of chocolates” or “This amount of memory is like have 10 million blank pages in a book”). Think of the options you might offer. Can you draw a picture to help people differentiate those options ? (“In effect, our product is like taco sauce: it comes in hot, medium and mild”) -Use a metaphor to prompt the client and direct their thoughts. (“Doc, you know the type of patient I am looking for: the weekend warrior, the soccer mom, the walking wounded from a car accident”) -And the list goes on.

Summary

Using metaphors, analogies and colorful words or phrases is not a new concept.  But often they are used spontaneously rather than deliberately.  Words are powerful selling tools and many of them should be pre-planned and used with deliberation in order to maximize their effect.  In the blind world of telephone sales, this is doubly important. Give metaphors and analogies a test drive and see what you think.

Jim Domanski is president of Teleconcepts Consulting and works with B to B companies and individuals who struggle to use the telephone more effectively to sell and market their products. The author of 4 books on tele-sales, Jim has been seen on various television and radio programs and has been featured in such publications as Selling Power, Advertising Age, Sales and Marketing Management and dozens of e-zines around the world. For over 17 years he has worked with companies big and small throughout the US, Canada and parts of Europe. Visit his web site www.teleconceptsconsulting.com for more information and to download your FREE Special Report “The 9 Voice Mail Blunders and What You Can Do About Them.”

View full post on Ann Barr» Ann Barr : Teaching You How To Outsell Your Competition : Sales Coach

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• ISBN13: 9781580628136
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