Beware of Words That Derail Sales Calls
Just as a carpenter needs the right tools to do his job effectively, a sales person also needs good tools, and your best tools are words. A telesales person needs to be able to rely on words because the prospect can’t see you smile or shake your hand.
After writing a recent article about words, I [...]
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about 1 year ago
Carol, thank you for your comment. It is surprising how often “no problem” is used and how seldom we hear “My pleasure.” And when making a purchase at the grocery store or pet supplies store, after handing over my money, usually the words I hear – instead of “thank you” – are “you’re all set,” or “have a nice day.” What happened to “thank you?”
about 1 year ago
Boy, the “no problem” hit the nail on the head for me. Everywhere you go nowadays, if you thank someone, the answer is “no problem.” What is the deal with that? Doesn’t even make any sense to me. Of course it’s not a problem. “You’re welcome” has been deleted from the English language it seems. When I hear “no problem” I start wondering if there was a problem or did I miss something. “My pleasure” is not used much either. Guess it just too much of a PROBLEM. :0)
Carol
Carol Hansen´s last blog ..Who Knew This Guy Was So Cool?